From Dick KluisMake Your Own Opportunities with IIOT
How can you and your company use IIOT to grow your business, disrupt your industry, increase customer satisfaction, and more?
The Internet of Things?
The Internet of Things is a collection of devices that enable communication, data transfer via the internet, and the presentation of information.
The Industrial IOT is a subset of IOT used to indicate the usage of IOT for business purposes.
A collection of things that are able to collect information about themselves and their environment and communicate that information to an internet device for further processing, storage, presentation, feedback between devices, command/control loops, and more.
For your Company:
IIOT is used to indicate that the results expected are in relation to business processes, business models, products, and more. The business goals are, as with typical business solutions, to improve revenues, reduce costs, increase market share, increase customer satisfaction, and more.
Some practical examples:
Home automation (IOT) – being able to open your front door or garage door while at work to allow someone entry into your home.
Process automation (IIOT) – machines getting command/control signals after they have correlated all measurement signals from all machines, thus improving throughput and quality of the product being manufactured.
How do you know if IIOT is an Opportunity or not?
Industries are all abuzz about IOT. You don’t want to do an IIOT project just because the technology is cool.
Typically you need to answer these business-related questions and more:
- How to optimize your own internal business processes?
- How to improve the market value of your products?
- How to improve your business models?
IIOT has been used successfully to address business opportunities while producing great ROI.
Examples are prevalent in companies that have customer service, reverse logistics, maintenance, and repair operations. Manufacturing processes, shop floor controls, machine optimization and monitoring are other examples.
Which is better?
The client had to let you know that your product had an issue!
This was the old break/fix situation: you then had to somehow diagnose what the issue was, determine if it was in warranty and/or under service and then you had to fix it or replace it.
All while the client was experiencing down-time.
Your product is IIOT enabled, The product is continuously monitored and your systems can now predict when the product is likely to have an issue, what the issue will be and how to fix it.
You can now contact the client to schedule a repair or to deliver a replacement when convenient for the client and avoid any downtime.
BTW: Your product can also tell you that the routine maintenance has not been performed or that the product is used beyond its set operational limits.